Frequently Asked Questions

If you have a question that isn't answered below, we're here to help! Reach out to us at hello@detox-me.asia or use our WhatsApp service. You can also check our SHOP page for product info.

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We're passionate about nourishing every member of your family! Most of our products are pregnancy and breastfeeding friendly. Each product page indicates whether it's suitable during these special times in your life. As always, we recommend checking with your healthcare provider about any new supplements during pregnancy or breastfeeding.

Great news! Most of our products are gluten-free, including all Nutra Organics items. For products containing barley and wheatgrass (like Clean Greens and Super Greens & Reds), these are harvested at precisely 16cm tall, before the grain head develops. This ensures they're gluten-free, and we triple-test to confirm this before they reach you.

Absolutely! Safety is our priority. All ingredients used in our products adhere to strict guidelines for heavy metal content set by food authorities. Every raw ingredient is thoroughly tested, and products that don't meet these rigorous standards never make it to our shelves. Our testing process ensures you're getting the highest quality, safest supplements available.

While our high-quality supplements support overall wellness, they're not intended to cure specific ailments. Each product description provides information about its benefits, but for medical concerns, we always recommend consulting with your healthcare provider about how our products might complement your health journey.

We prioritize Australian-grown ingredients whenever possible. For seasonal items or ingredients not grown in Australia (like Acai from Brazil), we carefully select ethical suppliers who meet our strict organic certification standards. This balanced approach ensures you get the best ingredients, sourced responsibly, year-round.

Our products are proudly made and manufactured in Australia using both local and carefully selected imported ingredients.

Each product has specific nutritional information regarding allergens. Most of our products don't contain added nuts, but some are produced in facilities that also process nuts. We clearly label all products with appropriate allergy warnings so you can make informed choices.

Yes! Most of our products are safe for children over 12 months old, with adjusted serving sizes. We recommend halving the adult dose for children, or taking half a teaspoon (whichever is smaller). Every child has different needs and sensitivities, so we always suggest consulting your healthcare provider before introducing new supplements to your child's routine.

For optimal freshness and potency, store your Detox-Me products in a cool, dark place away from moisture and direct sunlight. In Hong Kong's humid climate, refrigeration is often the best option for maintaining product quality.

Bone Broth

Beef Bone Broth: Roasted beef bones are simmered with filtered water and apple cider vinegar for 48 hours to maximize mineral extraction. The broth is then carefully strained and the fat skimmed before gentle drying into a powder that preserves all nutritional benefits.

Chicken Bone Broth: Organic chicken bones are roasted then simmered with filtered water and organic apple cider vinegar for approximately 16 hours, then filtered and dried using the same gentle process.

Vegetable Broth: Our vegan option combines the finest dehydrated and refractance-dried ingredients, carefully balanced for optimal nutrition and flavor.

It's simple! Add 1 tablespoon of powder to 200ml of boiling water and stir well. Customize your broth by adding vegetables, meat, or noodles. Bone broth also makes an excellent base for soups, sauces, and gravies, adding both flavor and nutrition. Whether you're feeling your best or need some extra nourishment, bone broth is a perfect daily addition to your wellness routine.

We use Certified Organic Red Miso as the foundation for our veggie broths because it's naturally rich in vitamins and minerals. It's dried at low temperatures to preserve its nutritional profile, taste, and color. The miso is fermented with probiotic fungus Aspergillus oryzae, which enhances both its umami flavor and health benefits.

Collagen

Collagen is the most abundant protein in your body, acting as the 'glue' that holds tissues together. It's essential for the structure of your skin, tendons, blood vessels, cartilage, bones, and connective tissues. As we age, our natural collagen production decreases, which is why many people choose to supplement.

Our skin is over 75% collagen, which naturally begins to decline in our mid-twenties. Collagen Beauty® helps reduce wrinkles, smooth fine lines, increase skin hydration, improve moisture levels, promote skin healing, and support healthy hair and nails. Since your gut is also made of connective tissue, collagen supports gut health too!

Yes! The collagen we source has been clinically shown to deliver visible results after just eight weeks of consistent use. Many customers report improvements in skin elasticity, hair strength, and nail growth.

Each of our collagen products contains different bioactive collagen peptides targeting specific functions: Collagen Beauty®: Focuses on skin, hair, and nails. Collagen Body: Supports bone density and recovery. Collagen Build: Helps with lean muscle mass and strength. Choose the one that aligns with your personal wellness goals, or rotate between them to target different areas over time.

While taking multiple collagen products won't cause harm, we recommend focusing on one at a time for optimal results. Clinical studies showing the effectiveness of each specialized collagen used just one type consistently for 8–12 weeks. Consider rotating products seasonally to address different needs throughout the year (for example, Collagen Beauty® during dry winter months, then Collagen Build for active summer months).

Collagen Beauty®, Collagen Body, and Collagen Build all contain standardized type I and type III collagen—the most abundant types in the human body's connective tissues including hair, skin, nails, bones, joints, muscles, and ligaments.

Joint pain often stems from damage to collagen-rich structures like tendons, ligaments, and cartilage. Collagen peptides provide the building blocks your body needs to repair and maintain these tissues, potentially helping to address the root causes of joint discomfort.

Yes! Our collagen products are safe for use during pregnancy and breastfeeding. However, every pregnancy is unique, so we always recommend checking with your healthcare provider before adding any supplements to your routine during these special times.

We source our bovine collagen from the world's most reputable, sustainable, and ethical manufacturers. The cattle are located in Germany and Brazil, and are raised according to the highest animal welfare standards.

Absolutely! Sustainability is one of our core values. Our collagen manufacturer publishes comprehensive sustainability reports detailing their commitment to sustainable production processes and animal welfare standards. Our canisters are also eco-friendly, made from recycled and FSC-certified cardboard, and are fully recyclable via the steel stream.

Animal welfare is one of our highest priorities. Our collagen comes from cattle raised under the highest welfare standards possible. While many are grass-fed, some live in climates with snow or drought conditions that occasionally require non-GMO grain supplementation for survival. Since they aren't exclusively grass-fed throughout their entire lives, we don't make this claim.

Currently, there is no commercially viable source of certified organic collagen available globally. We're actively advocating for this change as the industry grows, and we'll be among the first to offer organic options when they become available.

Collagen is the natural protein in its long-chain form, while collagen peptides are smaller fragments created through enzymatic hydrolysis. These smaller peptides are more easily absorbed by the body and can be recognized for specific functions based on their size and amino acid composition. Though made of the same amino acids, they have different properties and benefits.

We chose bovine collagen for several important reasons: • It utilizes a by-product of existing industries, reducing waste • The supply chain is more transparent and traceable than marine sources • It's more cost-effective, making high-quality collagen accessible to more people • The collagen yield per cow is significantly higher than per fish. Our bovine collagen is specifically hydrolyzed to the optimal size for absorption and utilization by your body.

While both come from the same source, they differ in important ways: • Collagen is naturally present in connective tissue; gelatin is extracted from collagen, and hydrolyzed collagen is gelatin broken down further • Collagen peptides dissolve in hot and cold liquids, while gelatin solidifies (creating its gelling effect) • Our Collagen products contain specific trademarked peptides targeting different functions (like Verisol for hair/skin/nails in Collagen Beauty® or Fortibone for bones/joints in Collagen Body)

No, gelatin is derived from animal sources and isn't vegan or vegetarian friendly. There's currently no plant-based alternative that provides the same properties, as gelatin's unique characteristics come from protein-rich connective tissue that plants don't have.

Gelatin is a natural protein derived from collagen-rich components of animal connective tissue. It's extracted by heating these components to release the gelatin. Our Gelatin comes from Australian cows that are predominantly grass-fed, with non-GMO grain supplementation when necessary. It's rich in amino acids like proline, glycine, hydroxyproline, and glutamine, which can be difficult to obtain from lean meats commonly eaten in Western diets.

Monk Fruit (Luo Hun Guo) is a natural fruit native to Thailand and China that contains antioxidants called 'mogrosides.' These provide intense sweetness without calories or the bitter aftertaste of other natural sweeteners. Traditionally used by Buddhist monks in Chinese medicine, it's now prized as a healthy, natural sweetener free from gluten, animal products, artificial additives, and synthetics.

Cell Squared Supplements

Ancestral nutrition returns to the nutrient-rich, whole foods our ancestors consumed for robust health. Organ meats like liver, kidney, and spleen are packed with bioavailable vitamins, minerals, and enzymes that support energy, immunity, hormone balance, and cellular repair. Supplements made from these organs tap into traditional wisdom, supporting modern vitality, physical performance, and resilience for a healthier, longer life.

Each Cell Squared supplement offers unique benefits:

  • Men Innate Energy: Supports men stamina, fertility, hormone balance, and recovery, providing B vitamins, zinc, selenium, copper, and iron.
  • Beef Liver: Delivers natural vitamin A, B12, folate, and easily absorbed iron for immune strength, energy, vibrant skin, and clarity of mind.
  • Beef Organs Blend: Combines liver, heart, kidney, spleen for a spectrum of nutrients supporting metabolism, endurance, and blood health.
  • Kidney: High in selenium, B vitamins, and DAO enzyme—great for thyroid, hair and nerve health, and histamine regulation.
  • Spleen: Full of heme iron and immune-boosting peptides; supports blood formation and oxygen transport, beneficial for athletes and anyone with higher needs.

Organ meats provide key nutrients essential for hormone balance and reproductive wellbeing. Liver is an excellent source of vitamin A, B vitamins, choline, selenium, and copper—all supporting healthy ovarian function, hormone regulation, and reducing fatigue. The natural presence of iron and folate is especially important during menstruation and pregnancy. Always consult your healthcare practitioner about supplements in pregnancy or when breastfeeding.

Absolutely. The concentrated nutrients in organ meats—heme iron, B vitamins, coenzyme Q10, amino acids, and minerals—are vital for oxygen delivery, energy, muscle repair, and recovery. This enables better endurance, faster repair, and protection against deficiencies common in intensive training regimens.

Dietary cholesterol from whole foods like organ meats is not a health risk for most people, as supported by leading experts including Dr. Mark Hyman and Dr. Al Chalabi. Recent research shows that body cholesterol is influenced more by genetics and processed foods, not by nutrient-rich organ foods. These foods can actually support metabolic and cardiovascular health. Consult your doctor if you have specific cholesterol issues.

Beef kidney is a source of DAO (Diamine Oxidase) enzyme, which helps break down histamine in those who are sensitive. Cell Squared supplements are pure—free from fillers or common allergens—but individuals with allergies or severe histamine intolerance should consult a health professional before use.

Cell Squared supplements are made from 100% grass-fed and finished Australian cattle, certified organic and raised exclusively on regenerative farms. These regenerative agricultural practices—like rotational grazing and no-till soil management—improve soil health, water retention, biodiversity, and actively sequester carbon from the atmosphere. This not only ensures the highest quality, traceable, and nutrient-rich supplements, but also leaves the land healthier, helps combat climate change, and supports thriving ecosystems, making every bottle a vote for environmental renewal.

Beef liver is among the most nutrient-dense foods available, with high levels of preformed vitamin A, B12, folate, choline, iron, zinc, copper, and selenium in natural, highly absorbable forms. Regular consumption supports immunity, energy, cognition, reproductive health, and cellular repair—nutrients working together as nature intended, for optimal human absorption and benefit.

Seeking Health Supplements

The manufacture ('MFG') date indicates when the product was produced under Good Manufacturing Practices. While we're working on establishing expiration dates through stability testing, here are general guidelines for freshness:

  • Encapsulated/tableted/chewable supplements: 2 years from manufacture date
  • Probiotics: 18–24 months
  • Unopened liquid supplements: 2 years
All timeframes assume proper storage conditions.

A mild flushing response (blushing, warming, or tingling of the skin) is normal when taking niacin on an empty stomach. This harmless reaction, called a 'niacin flush', typically dissipates within an hour and is related to niacin's role in widening blood vessels. To minimize this effect, take your supplement with food or in divided doses.

Yes! Every product lot is tested for the four main heavy metals (cadmium, arsenic, lead, mercury) using scientifically validated methods. All results comply with federal standards for dietary supplements.

We recommend storing liposomal products at room temperature and avoiding freezing or heating. Unopened at room temperature, they retain potency for 12–18 months. After opening, refrigeration is recommended with use within 40 days for maximum effectiveness.
High Temperature: Up to 104°F (40°C) for 6 days.
Cold Temperature: Avoid freezing (below 32°F/0°C).

Autoship & Subscriptions

When shopping, select the product(s), click "autoship and save," choose your preferred delivery frequency. Add to cart, continue shopping if desired, then proceed to checkout and complete your payment. Your subscription will begin with your first order.

By joining our Autoship and Save program, you will enjoy a 10% discount on all your subscription products—a great way to save while maintaining your wellness routine!

Discount codes cannot currently be combined with the Autoship discount. Your subscription already includes our best ongoing discount of 10% off regular prices.

You have complete control over your subscription! You can easily cancel, suspend, reactivate, or switch product flavors at any time through your account dashboard or by contacting our customer service team.

Shipping & Delivery

Currently, we offer free shipping exclusively for Lamma Island locals. To enjoy this benefit: 1. Select any shipping method and click "Proceed To Checkout" 2. On the Checkout page, click "Have a coupon? Click here to enter your code" 3. Enter code "lammalocal" and click Apply Coupon 4. You will now see the Free Shipping option available to select This free shipping option is only available for Lamma Island residents.

Returns & Refunds

We understand that sometimes returns are necessary. To be eligible for a return and refund: • Items must be unused and in the same condition you received them • They must be in their original, unopened packaging • You must return them within 14 days of purchase • Only regular-priced items qualify (sale items cannot be refunded) We want you to be completely satisfied with your purchase and are here to help with any concerns.

Unfortunately, sale items, gift cards, and downloadable information products cannot be refunded. Our return policy applies only to regular-priced physical items.

    To return an item: 1. Pack the unused product with your original invoice (from your order confirmation email) 2. Send to: Detox-me.asia, 10F, 32 Hollywood Road, Central, Hong Kong (do not send to the manufacturer) 3. Email hello@detox-me.asia with your order details and reason for return 4. Once we receive and inspect your return, we will email you about approval status 5. Approved refunds will be assigned to a store credit unless you specifically request to your original payment method

Refunds can take time to process. If you have not received your refund:

  1. 1. First, check your bank account again
  2. 2. Contact your credit card company as refunds may take time to post
  3. 3. Check with your bank about processing times
  4. 4. If you have done all this and still have nott received your refund, please contact us at hello@detox-me.asia
We are here to help resolve any issues with your return.

We only replace items if they arrive defective or damaged. For an exchange of the same item, email us at hello@detox-me.asia and send your item to: 10F, 32 Hollywood Road, Central, Hong Kong.

Please Note:

  • • You’re responsible for return shipping
  • Shipping costs are non-refundable
  • • Original shipping cost will be deducted from refunds if the order did not qualify for free shipping

My Account & Delivery

Creating an account at Detox-Me is simple and gives you access to order history, saved addresses, and subscription management. Just click "Create Account" during checkout or from the account icon in the navigation. You’ll then be able to manage orders, addresses, and subscriptions easily.

Still Have Questions?

If you didn’t find what you’re looking for, we’re here to help!

📧 Email: hello@detox-me.asia
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