Terms of Service
Effective Date: August 1, 2025
Welcome to Detox-Me.Asia—where your wellbeing, privacy, and peace of mind come first. We’re honoured you’ve chosen to shop with us and want you to feel confident and supported every step of the way. These Terms set out how we work, your rights as a customer, and what you can expect from our service.
1. About Detox-Me.Asia and How We Serve You
Detox-Me.Asia is a Hong Kong-based online store, here to help you discover health-related products chosen for quality and trust.
Prices are always shown in Hong Kong Dollars (HKD), keeping things clear and simple. Hong Kong orders do not include sales tax or VAT.
By using our website and shopping with us, you agree to these straightforward Terms. We trust you’ll use our site in good faith and follow all local laws.
2. Product Information and Ordering
We do our best to provide honest, detailed product descriptions and photos. The real item might look a little different—natural goods have their own unique flair!
Unless we specifically say so, accessories shown in pictures don’t come with your order.
Every order is subject to product availability. Occasionally, we may need to cancel or adjust orders—we’ll always let you know and help resolve it kindly.
Product information, including ingredients, usage guidance, and suitability, should always be read carefully before purchase. Our products are intended to support wellbeing and are not a substitute for personalised medical advice, diagnosis, or treatment.
3. Safe, Simple Payments
Your payment is handled securely via trusted providers. We never keep your payment details on file.
All prices are displayed in Hong Kong Dollars (HKD). Any applicable shipping charge is clearly shown at checkout before you complete payment.
We believe in earning your trust every day with secure transactions and transparent pricing.
4. Shipping, Delivery and Pickup
We deliver throughout Hong Kong using SF Express, including Hong Kong Island, Kowloon, the New Territories, outlying islands, and all other locations served by SF Express.
Orders are normally prepared for dispatch within 1–2 business days of payment confirmation. Most Hong Kong customers receive their order within 2 business days of placing their order.
Same-day delivery may occasionally be possible, depending on order timing, product availability, delivery address, and SF Express scheduling. If you require guaranteed next-day delivery, please message us on WhatsApp at +852 9126 5482 before placing your order so we can confirm your delivery window.
You may choose delivery to a residential or business address, or enter an SF Service Point, SF Store, or SF Locker address at checkout.
Eligible Hong Kong orders under HK$500 incur a HK$35 flat shipping fee. Orders of HK$500 or more, calculated after discounts and promotions, receive free shipping. Major Wellness Members receive free shipping on all Hong Kong orders.
Appointment-based local pickup is also available at Waveworks Ltd, 10/F, Kinwick Centre, 32 Hollywood Road, Central, Hong Kong. Please message us on WhatsApp to arrange a collection time.
Full delivery details, shipping rates, tracking guidance, and pickup arrangements are set out in our Shipping & Returns Policy.
5. International Orders
We may be able to arrange delivery to selected Asia-Pacific destinations, including Mainland China, Australia, New Zealand, Singapore, Malaysia, Japan, Taiwan, and Thailand, depending on the destination and product.
International shipping is arranged case by case. Please contact us on WhatsApp at +852 9126 5482 or email hello@detox-me.asia before placing an international order, so we can confirm product eligibility and provide an actual courier quote.
For international orders, the customer is responsible for:
- Import duties
- GST, VAT, or other local taxes
- Customs clearance fees
- Carrier handling fees
- Return shipping if a parcel is refused, unclaimed, or undeliverable
We are not responsible for delays, additional charges, or delivery failures caused by customs authorities, local carriers, weather, incorrect delivery details, or failure to collect a parcel within the carrier’s holding period.
6. Your Privacy and Personal Data
Your trust means everything. We collect only the personal information we truly need, and we promise to handle it with the utmost respect, always in line with our Privacy Promise.
By shopping with us, you consent to the collection, use, and sharing of your information as described in that Promise.
We honour your rights under the Hong Kong Personal Data (Privacy) Ordinance and work diligently to keep your data safe.
7. Using Our Website
- Enjoy browsing and shopping for your own use;
- Never use bots or scrapers to collect data from our site;
- Refrain from attempting to disrupt our website’s operation or reverse-engineer any part of it;
- Use our site in the spirit of good health, honesty, and respect.
8. Links to Kindred Websites
Occasionally we share links to other websites we think might interest you. Please know we don’t control or take responsibility for their content or practices. Look after your privacy by reviewing their policies, too.
9. Returns, Store Credit and Faulty Items
We want you to love what you buy. If something isn’t quite right, please contact us within 7 days of receiving your order.
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. We generally provide refunds in the form of Store Credit once the returned item has been received and inspected.
Return shipping is the responsibility of the customer unless the item arrived damaged, incorrect, or incomplete.
If an item arrives damaged, incorrect, or incomplete, please contact us promptly with your order number and clear photos. We’ll make it right as quickly as possible, either by arranging a replacement or issuing Store Credit.
We cannot accept returns for opened or used products unless they arrived damaged.
Our voluntary 7-day return window is in addition to any rights you may have under Hong Kong law where goods are faulty, not of satisfactory quality, or do not match their description. Hong Kong’s Trade Descriptions Ordinance and Sale of Goods Ordinance continue to apply to online purchases.
Full return details are set out in our Shipping & Returns Policy.
10. Our Commitment and Limitations
We pour care into every aspect of our service, but can’t be liable for indirect or special losses, or for the little quirks of natural goods (like slight variations). These are part of what make natural products special.
Where permitted by Hong Kong law, our liability for any claim relating to an order is limited to the amount you paid for the product concerned, including any applicable shipping fee.
Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under Hong Kong law.
If an issue does arise, we’ll always do our best to make things right.
11. Keeping Things Current
If we update these Terms to reflect new practices or legal requirements, we’ll post changes here and update the date above. Your continued use of the website or placement of an order after changes are posted means you accept the updated Terms.
12. Governing Law
These Terms are shaped by Hong Kong law. Any questions or concerns? We’re here for you—reach out anytime!
13. Questions or Feedback?
You’re always welcome to contact us:
WhatsApp: +852 9126 5482
Email: hello@detox-me.asia
Shipping & Returns: Shipping & Returns Policy
Privacy: Privacy Promise
Membership: Major Wellness Membership
We’re committed to making every experience with Detox-Me.Asia a positive one, where transparency and care go hand in hand. If anything ever feels unclear, let us know—your trust and wellbeing are our highest priority.
