Privacy Promise
Effective Date: August 1, 2025
Your trust means everything to us as part of our care about your wellness journey. We’re fiercely protective of your privacy and peace of mind. So we promise to be clear, honest, and in the supportive spirit you need to be well.
1. Who Looks After Your Information?
We’re Detox-Me.Asia, based in Hong Kong and dedicated to serving you joyfully, whether in-store or online. When you share your information with us—on our website, emails, or by ordering—you can rest easy knowing we keep it safe, treat it with care, and never handle it lightly.
2. What Information Do We Collect?
- What you give us: Name, email, address, phone number, order details, and preferences when you interact, order, or subscribe with us.
- What we collect automatically: Website visits and how you use our site (via cookies and analytics), your device and location basics, and how you engage with our emails.
- Just so you know: Payments are handled securely through Shopify, so your payment details are protected to the highest standard.
3. Why Do We Collect Your Info?
We use your information to:
- Process and ship your orders
- Provide support with a smile
- Let you know about inspiring new Detox-Me products, events, or offers (only if you say yes)
- Understand what you love, so we can make your experience even better
- Keep everything running smoothly and securely for our community
4. Who Do We Share Your Info With?
We only share your details when it’s necessary to serve you, and always with trusted partners:
- Shopify: Our online store and checkout system
- Klaviyo: Our email platform
- Couriers and payment partners: To deliver your order
- Notion: For secure team and order management (internal use only)
Your details may sit on secure servers outside Hong Kong (like Shopify and Klaviyo do) but only with partners who protect your data as fiercely as we do.
We never, ever sell your information. Ever.
5. How Do We Keep Your Data Safe?
- We use secure technology, encryption, and good old-fashioned care.
- Our team is small, dedicated, and trained to protect your data.
- All partners (like Shopify & Klaviyo) meet world-class data protection and security standards.
6. Your Privacy, Your Choice
- Only want wellness news or special offers? Just tick the box—or untick anytime.
- Change your mind? Hit "unsubscribe" in any email or drop us a note at hello@detox-me.asia.
- We never share your info for someone else’s marketing unless you ask us to.
7. How Long Do We Hold Your Info?
We keep your information as long as we need to serve you or meet legal rules. If you want us to say goodbye to your data, just ask (unless there’s a reason we must keep it, like taxes). We’re working on a button that will allow you to delete it yourself.
8. Cookie (Not the Yummy Kind) Policy
Like most sites, we use cookies to remember your choices, track how the site is used, and make future visits smoother.
- You can manage or block cookies in your browser anytime.
- For more details, check our full Cookie Policy.
9. Your Privacy Rights
- See or download the info we hold on you
- Correct or erase anything that’s out-of-date or inaccurate
- Ask us to stop using your details for marketing
- Move your data elsewhere
- Reach out to Hong Kong’s Privacy Commissioner if you ever feel your privacy isn’t being respected
Just drop us an email at hello@detox-me.asia — we’re here to help.
10. Third-Party Links
Sometimes we recommend other sites or services we love. Our Privacy Promise stops at our digital doorstep, so please read their policies too.
11. Policy Updates
If we update our Privacy Promise, you’ll find the latest version here, always clear and easy to understand.
Last updated: July 2025
Questions, requests, or a friendly hello? We’re always here at hello@detox-me.asia.
Thank you for trusting us with your wellness—and your privacy. We promise to look after both, with the care and clarity you deserve.
